Refund Policy
At Zorbix Technologies, we strive to provide the best services and ensure our clients are satisfied with the results. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the conditions under which refunds are granted.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- If a project or service has not been initiated as agreed upon.
- If the service delivered does not match the agreed specifications or quality standards.
- In case of an unresolvable technical issue directly caused by our services.
2. Non-Refundable Circumstances
The following situations are not eligible for a refund:
- Change of mind after the project has commenced.
- Delays or issues caused by third-party providers, integrations, or client-side delays.
- Partial completion of work due to lack of required information, materials, or resources from the client.
3. Refund Process
To request a refund:
- Submit a detailed refund request within 30 days of the service completion or payment date.
- Our team will review your request and communicate with you for any clarifications or additional information.
- Upon approval, refunds will be processed within 10-15 business days.
4. Cancellation Policy
If you wish to cancel a project or service:
- Cancellations must be made in writing before the project commencement date.
- If a project is canceled after initiation but before completion, a partial refund may be issued, accounting for the work already completed and resources allocated.
5. Payment Disputes
For payment disputes or chargebacks, we encourage open communication to resolve issues amicably. Please contact our support team before initiating any payment disputes.
6. Custom Services and Products
For customized software, design, or consulting services, refunds may be limited or unavailable due to the personalized nature of the work involved. Refund eligibility for such services will be determined on a case-by-case basis.
7. Contact Us
For any questions or concerns regarding our refund policy, please reach out to us at info@zorbixtechnologies.com.